WARRANTY, RETURN, AND REFUND POLICY
Your Satisfaction Is Guaranteed:
All pre-built products purchased in our online store can be returned within 14 calendar days after purchase if you are not satisfied. Custom order sales are not eligible for returns as they are built to the customers specification. Please note:
For U.S., Canada, and Mexico customers, Upgrade Keyboards offers returns within a 14 day refund period without a restocking fee, but customers must pay to ship the item back to our location. Item must be in original condition.
For all returns within 14 calendar days after purchase if you are not satisfied by our products, simply contact us using the contact form and email us your order number to proceed.
If your keyboard has issues, our trained techs can connect to any computer connected to the internet and help in troubleshooting the problem. If it cannot be diagnosed remotely, the customer can send the keyboard in for repairs covered by warranty anytime within the first year, free of charge. Please read below for further details and exclusions.
We will process refunds within 14 days after the purchase if you are not satisfied.
The refund process is started after you have returned the product to us. Upon receipt of the product we carefully check it to make sure that the product has not been damaged. All shipments to us must be insured, or the customer assumes all liability.
After a return has been received, please allow 10 to 15 days for the refund to be shown on your credit/debit card, bank account, or paypal.
If you are experiencing technical issues with our products please use the contact form to email us or call us at 832-995-1770.
Some limited edition products may be replaced with either a store credit, or a comparable product at the discretion of Upgrade Keyboards.
LIMITED PRODUCT WARRANTY (“Limited Warranty”)
All of our products are covered by a 1 Year Limited Warranty. Upgrade Keyboards warrants all customized products to be free from defects in materials and workmanship (subject to the terms set forth herein) when used under normal conditions for the applicable warranty period from the date of purchase. If you are purchasing an unmodified product, then the original manufacturers warranty is to be consulted.
If the product is, or contains, a rechargeable battery, Upgrade Keyboards does not provide any warranties for the battery life, as all rechargeable batteries can be expected to lose charging capacity over time and this is not considered a defect. Your actual battery life will vary depending on the conditions in which it is used.
If a product fails or shows signs of not functioning as intended during the 1 year limited warranty, the customer must ship the item back to Upgrade Keyboards. All repair, replacement, or reimbursement costs will be covered by Upgrade Keyboards from there forward in the process.
This warranty does not cover problems or damage resulting from, but not limited to, any of the following:
- Wear and tear associated with normal use (wearing down of key caps, natural wearing of springs and moving parts)
- Food, drink, or any liquid spill or contamination of the product, especially on the circuit board.
- Any modification or repair, accidental damage or disassembly, not done by Upgrade Keyboards.
- Removal of any manufacturer label(s) or sticker(s).
- Any improper operation, including any use not in accordance with any supplied product instructions.
- Connection to any improper voltage supply.
- Any other cause which does not relate to a product defect in materials or manufacturing.
- Counterfeit products.
- Software not written by or for Upgrade Keyboards (to date, we offer no software)
If you need assistance or have a question please use the website contact form.